How to Cancel NordVPN Subscription & Get Your Money Back in 2023? Try 4 Methods to Get NordVPN Refund

Last Updated:Feb 15, 2024

NordVPN offers a money-back guarantee to cancel a subscription for a full refund. So, follow the instructions provided below to learn how you can cancel NordVPN subscription in simple steps and get your full refund back in 4 to 6 business days.

Whereas, NordVPN, with its extensive network of servers spread across 60 countries – considered one of the highest-ranked VPNs—offers strong malware protection, lightning-fast speeds, and a range of additional features to enhance your browsing experience. Still, it may not be a good fit for all users. 

Users who can’t pay the monthly subscription fees are better off with a free VPN for their Mac and Windows, but first they should figure out how to cancel unsubscribe from NordVPN and get a NordVPN refund. 

Everyone may have unique needs and preferences when it comes to a service. Therefore, if you’ve purchased a subscription and find that NordVPN does not live up to your expectations, you can cancel your Nord VPN subscription and receive a full refund.

However, you may be wondering “how”. Well, let us tell you that we, too, signed up for NordVPN, but after using the service for a few days, we realized that it was not for us. So, rest assured, we will not only guide you through the process we have personally used, but we will also explain other methods that you can utilize. With that said, let’s begin!

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What You Need to Know Before Canceling NordVPN Subscription?

Before you start the process of canceling your existing NordVPN subscription, let us tell you some important things that you should keep in mind—

  1. NordVPN Mobile subscriptions cannot be canceled through the app; rather, you have to use the official website, App Store, or Play Store to cancel your subscription.
  2. If you have purchased the subscription from App Store or Play Store using mobile, it can be canceled only through the application (App Store or Play Store) from which you purchased it. 
  3. Make sure you cancel your recurring subscription within 30 days of purchase to avoid being charged for another month or year.
  4. NordVPN offers refunds exclusively for subscriptions canceled within 30 days of purchase. Therefore, if you decide to cancel within this period, you are entitled to a full refund due to the 30-day free trial. However, please note that after the initial 30-day period, NordVPN’s refund policy does not apply, and you will not be eligible for a refund.
  5. If you have a NordVPN bundle and store your data in NordLocker or NordPass, you should back it up, as you will not be able to access your files and/or passwords if your Nord account expires.

Now that we’ve covered this basic information about NordVPN subscription cancellation let’s move on to the steps involved in canceling NordVPN—

How to Cancel NordVPN Subscription and Get a Refund on Desktop?

First of all, canceling your NordVPN subscription using your desktop browser is probably the simplest method to consider, as you have two options to cancel your NordVPN subscription; one through live chat and the other through email.

Quick Guide:  Cancel Subscription & Get a NordVPN Refund in 5 Easy StepsHere are the 5 easy steps to cancel the automatic renewal of your NordVPN subscription and place a request to get your NordVPN money back—
Step 1: Go to the main ‘website of NordVPN.’Step 2:Log in’ to your Nord account.Step 3: Click on ‘Subscription’ in the Billing section.Step 4: Connect by ‘email’ or start ‘live chat’ with Nord’s customer support and ask to ‘cancel your subscription’.Step 5: Receive your ‘refund’ in 10 days.Please Note: It took us hardly 5 days to get the full refund from Nord.

Method 1: Cancel Subscription & Request a NordVPN Refund Through Live Chat

You need to follow these steps in order to cancel your NordVPN account and get a refund using Nord’s 24/7 live chat facility—

  • Step 1: First, sign in to your NordVPN account. To do this, go to the ‘NordVPN website’ and click on the ‘Log In’ option in the top right corner. Then, enter your ‘email address and password’ to get access to your account.

Remember: You need to be logged into your NordVPN account in a browser in order to cancel your NordVPN subscription via live chat because you can’t cancel within the app.

‘Log in to Nord Account
  • Step 2: After logging in, start the live chat. For that, click on the ‘Chat icon’ at the bottom right of your dashboard.
  • Step 3: Now, when the bot asks about your query, you need to first type ‘Live Chat’ and then select ‘Billing department’ from the list of options provided by the bot.
    ‘Live Chat and then select ‘Billing department from the list of options
  • Step 4: Next, you need to enter your ‘email address’, and once you do that, wait for the ‘agent to connect’ as it will connect with you shortly.
  • Step 5: When an agent connects, provide a ‘reason for canceling Nord subscription.’
  • Step 6: Once you do that, wait for the confirmation, as the agent will proceed with your request and ‘confirm your cancellation.’

Method 2: Cancel Subscription & Request a NordVPN Refund by Email

If you wish, you can follow these steps to connect with Nord’s customer support via email to cancel your NordVPN account and receive a refund—

  • Step 1: Go to the NordVPN website, and there, ‘log in to your NordVPN Account’ by entering your email address and password.
  • Step 2: Then click on the ‘Billing’ option on the left sidebar.
    Click on the ‘Billing option
  • Step 3: Inside the Billing section, click on the ‘Subscriptions’ tab at the top.
  • Step 4: Next, click on ‘Manage’ in the ‘Auto-renewal’ section of the Subscriptions page.
  • Step 5: After that, you can end your subscription by clicking on ‘Cancel Auto-Renewal’.
    Click on ‘Cancel auto renewal
  • Step 6: Now, all you have to do is click on the ‘Email address’ below (support@nordaccount.com) and state in the email that you want to cancel your account and get a NordVPN refund (also include your account information and reason for cancellation).
    Click on-the-email address-‘support@nordaccount.com
  • Step 7: Once you send the email, within a day or two, an agent should contact you via email to confirm your cancellation, and upon confirmation, you will receive the refund in your bank account within 7.

Tip: If you’ve passed the 30-day money-back guarantee period, you can cancel your subscription by simply following the first 5 steps. You do not need to follow step 6 to contact customer support via email.

By following either of these two methods, you can cancel your NordVPN subscription on your desktop.

How to Cancel NordVPN Subscription and Get a Refund on Android?

If you are signed in to your NordVPN account and bought the subscription via Google Play Store, you can follow these steps to cancel your NordVPN subscription on Android—

Tip: When canceling NordVPN on your Android device, you do not need to visit the NordVPN website. Instead, you need to access your subscriptions menu in the Google Play Store’s settings.

  • Step 1: Open the ‘Google Play Store app’ on your respective Android smartphone. 
  • Step 2: Then, open the ‘Settings menu’ and select ‘Payments & subscriptions’ option.
    Select ‘Payments Subscription option from the settings menu
  • Step 3: After that, tap on ‘Subscriptions’ in the next tab and select the ‘NordVPN app.’
    Select ‘Subscriptions option
  • Step 4: Now, select ‘Manage’ and tap on ‘Cancel subscription.’
  • Step 5: Once you’ve done that, make sure to follow the instructions to ‘confirm your cancellation.’
  • Step 5: Upon confirmation, visit NordVPN’s site and use the ‘live chat’ feature to place your request for a refund.

How to Cancel NordVPN Subscription and Get a Refund on iOS?

If you’ve bought the Nord subscription via App Store, you can follow these steps to cancel your NordVPN subscription on iOS—

Tip: When canceling NordVPN on your iOS device, you do not need to visit the NordVPN website. Rather than that, you need to access your Subscriptions menu in the device’s Settings.

  • Step 1: Open your iPhone’s ‘Settings app.’
  • Step 2: Inside settings, select ‘Subscriptions’ from the menu. 
    Select ‘Subscriptions option from the settings menu
  • Step 3: Then, you’ve to find your NordVPN subscription and tap on it.
  • Step 4: After that, tap on the ‘Cancel Subscription’ option and make sure to follow the on-screen instructions to ‘confirm your cancellation.’
  • Step 5: Now, request your refund through Apple, and to do so, sign in to reportaproblem.apple.com.
  • Step 5: There click ‘Report a Problem’ in the upper left corner and select ‘I’d like to Request a Refund’ from the menu.
  • Step 6: Finally, select ‘NordVPN’ from your list of subscriptions and ‘Submit your request.’

5 Best Alternatives to NordVPN

You may be aware that canceling your NordVPN service will expose your computer device to potential threats. Therefore, it is essential to know the tips for maintaining the security of your computer, and regardless of the reason you chose to cancel your NordVPN subscription, we highly recommend that you subscribe to an alternative-cost-effective VPN service provider to maintain the security of your Internet access also.

Having said that, here we’ve several alternate recommendations.

With that in mind, here we’ve several alternative recommendations for choosing best free VPN services for you—

ExpressVPN

ExpressVPN Website

ExpressVPN is a highly regarded and popular VPN service that provides ultra-fast speeds for streaming, gaming, and torrenting. Its fast and reliable connections, strong security protocols, and user-friendly interface are what make it top of the list of NordVPN alternatives. Although this VPN service is more expensive than NordVPN, the reason to consider it is that it has premium features and is faster, more secure, and more efficient.

Key HighlightsBest Features
Ratings: 8.7 / 10Money-Back Guarantee: 30 daysServer Network: 3,000 servers in 94 countriesWorks on: Mac, Windows, Linux, Chromebook, Android, iOS, Chrome, Firefox, Safari, Playstation, Xbox, and Nintendo Switch.Can Unblock: Netflix, Disney+, HBO Max, Hulu, BBC iPlayer, Amazon Prime Video, and more.Fastest speed of all VPNs.Top-notch security with military-grade encryption and a no-logs policy.Simultaneous 5 device connections for the widest range of protection.24/7 live chat and email support.

Get ExpressVPN

Private Internet Access 

Private Internet Access VPN Website

It offers the MACE security suite for enhanced online privacy and security. In fact, this VPN outperforms NordVPN with advanced privacy and security features to protect your data and browsing history at all times. Overall, PIA can serve as an excellent alternative to NordVPN due to its comparable security, streaming capabilities, and unblocking features, all at a significantly lower subscription cost than NordVPN.

Key HighlightsBest Features
Ratings: 8.0 / 10Money-Back Guarantee: 30 daysServer Network: 35000 servers in 84 countriesWorks on: Windows, Android, macOS, iOS, Linux, Chrome, PlayStation, Xbox, smart TVs, Apple TV, Amazon Fire Stick, Amazon Fire TV, routers, etc.Can Unblock: Netflix, Disney+, HBO Max, Hulu, Sky Go, YouTube TV, ESPN, Kodi, BBC iPlayer, Amazon Prime Video, and more.Strong security measures, including ad- and tracker-blocking.A kill switch & a proven no-logs policy.Unrestricted access to geo-blocked streaming and sports broadcasting platforms.Supports up to unlimited device connections at once with dedicated apps for most devices.Live chat and email support 24/7 to provide fast response.

Get Private Internet Access

CyberGhost 

CyberGhost Website

It is a great option to consider, as it costs less than NordVPN and offers servers optimized for streaming and gaming. Plus, CyberGhost has more servers in many more countries than NordVPN, which means your connection never lags.

Key HighlightsBest Features
Ratings: 9.0 / 10Server Network: 9,736 servers in 91 countriesMoney-Back Guarantee: 45 daysWorks on: Android, iOS, Mac, Windows, Linux, Chrome, Firefox, and Safari.Can Unblock: Netflix, Disney+, HBO Max, BBC iPlayer, Amazon Prime Video, Hulu, and more.Dedicated servers to unblock streaming sites, gaming, and P2P traffic.Uncrackable 256-bit AES encryption In-built leak protection to prevent data leaks.Connect up to 7 devices at the same time for all-around protection.Get help through 24/7 live chat and email support.

Get CyberGhost

Surfshark VPN Website

This is another popular VPN service that has comparable features to NordVPN, but its unlimited simultaneous connections make Surfshark more affordable than NordVPN.

Key HighlightsBest Features
Ratings: 9.4 / 10Server Network: 3200+ global servers in 100 countriesMoney-Back Guarantee: 30 daysWorks on: Windows, Mac OS, Android, iOS, Linux, Samsung Smart TVs, LG Smart TVs, Android TV, Kodi, Fire Stick, PS4, Xbox One, Nintendo Switch, and selected routers.Can Unblock: Netflix, Amazon Prime Video, Sling TV, Hotstar, HBO Max, DAZN, Disney+, BBC iPlayer, and more.AES 256-bit encryption on all devicesAlmost zero logsConnect unlimited devices at onceShort and long-term plans availableNo bandwidth restrictionsVery affordable

Get Surfshark VPN

VyprVPN

VyprVPN Website

Last but not least, VyprVPN is the best VPN to hide your IP address for streaming, privacy, and more. It is one of the few VPNs on the market that allows users to protect themselves with exclusive features and proprietary technology. But above all, the reason to choose it is that VyprVPN gives you 10 simultaneous connections, whereas NordVPN gives you six simultaneous connections with your VPN subscription.

Key HighlightsBest Features
Ratings: 8.2 / 10 Server Network: 700 servers in 70+ countriesMoney-Back Guarantee: 30 daysWorks on: All operating systems and devicesCan Unblock: Netflix, Hulu, Amazon Prime Video, BBC iPlayer, and moreSplit TunnelingNo-logs policy.Obfuscation.Perfect forward secrecy56-bit AES encryptionSecure protocolsAllows 30 simultaneous connections with 1 subscription

Get VyprVPN

Bottom Line

That is all! NordVPN is a trustworthy and reliable VPN service but not everyone’s cup of tea. So, by now, hopefully, you have learned the process of ‘how to cancel a NordVPN subscription and obtain a full refund’ on a desktop (via email or the live chat feature), on Android, and also on iOS devices. However, remember that once you cancel your NordVPN subscription, it is recommended to choose another VPN provider from the options provided above, as browsing the web without a VPN can be relatively unsafe.

Frequently Asked Questions

How to unsubscribe from Nordvpn?

The general steps include; ‘Sign in to NordVPN.com > Click on the Billing section > Select Subscriptions and cancel NordVPN auto-renewal option.’

However, note that the process for unsubscribing from NordVPN may be slightly different depending on where you purchased your subscription.

Can I cancel NordVPN after the free trial?

Yes, of course, you can cancel NordVPN after the free trial period is over. However, after a period of 30 days from your purchase, you will not be eligible for a refund.

Will my data be deleted once I cancel my Nord VPN subscription?

No, your account will be deleted, but your data will remain. So, if you want your data to be deleted, you can contact Nord’s customer support and ask them to delete your personal information.

What could be the reasons you may not get your NordVPN refund?

You may not get your NordVPN refund for reasons such as—

  • You’ve purchased the subscription through retailers including BestBuy, Amazon, StackSocial, etc.
  • You’ve purchased NordVPN using a prepaid card or gift card.
  • You’ve violated their terms of service.
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